BCS
Consulting provides voice services and telephone system
to all sizes of businesses from small medium enterprises
to multinational companies that are typically based in Singapore
and the surrounding region countries through our regional
partners.
The
services we offered relating to Telephony are:
Contact
Centre Solutions
BCS
Consulting, together with our partners, providing contact
center solutions to solve competing demands to increase
number of customer contacts, maximize their outcome, and
reduce the cost of servicing these clients while enhancing
their satisfaction levels. We tackle these challenges by
building creative, fully automated customer self-service
channels using Natural Language Speech, touchtone or web;
and providing a suite of agent productivity enhancement
tools.
We provides project management, software application development,
implementation, installation and maintenance services to
our clients in the Enterprise contact center and telecommunication
industry. In addition, BCS Consulting also provide specialised
tools and technical expertise to conduct performance
stress testing of contact centre and telecommunication systems.
Key/Hybrid
& PABX Phone System
At BCS Consulting, we understand the
key of any business is quality communications with their
customers, partners and vendors, which include competitive
pricing, superior reliability and advanced features from
a system that's easy to use.
Our strategy
is to take a consultative approach to everything we do.
Our objective is to match our clients' expected requirements
with a system or soultions that will meet and exceed their
expectations.
We work with our partners to operate within the strategy
of fair and consistent margins, seeking to provide competitive
pricing for our clients, while delivering equipment and
services that enable them to keep their long-term costs
to a minimum. We only recommend the best-of-breed solutions,
products and solutions from our network
of partners, and we represent large established
brands which you will find comfort in knowing that
there are other service organizations at your disposal should
you ever desire another service option.
IP
Telephony
"VoIP is a technology that enables
voice, or other analog transmissions such as a fax, to be
converted into IP packets and transmitted across an IP network,
be it an internal Local Area Network (LAN) within a building,
a Wide Area Network (WAN) throughout a company's diverse
locations, or across the public Internet."
BCS Consulting is committed to analyzing and implementing
proven leading-edge technologies for our clients when it
makes sense for their business. We have aligned ourselves
with key partners that stay ahead
of the technologies and are current on the newest systems
and applications.
We are able to leverage our relationships with our clients
in this technology and design a solution that will maximize
our clients' investments into their new systems, while benefiting
from traditional systems and services, as well as newer
innovative technologies, such as VoIP. In other words, our
clients can benefit from the features and functionality
of traditional systems (Key/Hybrid and PABX System), as
well as newer features and applications provided by VoIP
technology.
If you're interested in receiving an unbiased opinion about
how IP Telephony and VoIP can affect your business and communications
systems. Contact us to schedule
a consultation.
Broadband
VOIP - OneVoice
BCS Consulting, as a communications
consulting company, has to keep up to date with newer technologies,
in order to be able to offer them to our clients. OneVoice
is a Broadband Phone Service that utilizes VoIP, or Voice
over Internet Protocol.
There are two ways to deliver VoIP services -
| On-site
System |
Customer
own an on-site VOIP-enabled telephone system to enable
a business to leverage VoIP to connect their multiple
locations, or communicate with the outside world. See
Key/Hybrid System, PABX System and IP Telephony (VoIP)
|
|
Delivery Service |
Deliver
VoIP as a full managed service, unlike the first way
where a customer buys a VoIP enable phone system; Customer
have a choice whether to use OneVoice Service to replace
of or, as an additional service to, current phone service. |
OneVoice allows customers, to reduce their line count from
the local phone company, and use to make calls to other
office locations to save on excessive international calls.
Smaller businesses, that feel they have a stable Internet
connection, may eliminate most or all of their regular telephone
lines, and completely replace them with OneVoice Service.
To learn more about OneVoice Broadband VoIP Phone Service,
or sign up for service, feel free to contact
us.
